Data and Privacy

We understand that your personal information (“your information”) is important to you. This policy sets out how Rent Rabbit Pty Ltd (“Rent Rabbit”) handles your information.

We are bound by the Privacy Act 1988 (Cth) and its Australian Privacy Principles (collectively, “Australian privacy legislation”).

By accessing or using Rent Rabbit’s website (“Website”) you agree to the privacy policy set out below. You agree and acknowledge that this policy is to be read together with, and forms part of, the User Agreement (“Terms”), which can be found here.

In this Privacy Policy, ‘Rent Rabbit, ‘we’, ‘us’ and ‘our’ refer to Rent Rabbit and includes any entity carrying on business in Australia that is part of the Rent Rabbit group of entities.


The Terms contain general information with respect to your use of the Rent Rabbit website (“Site”) and any related mobile or software applications (“Rent Rabbit Platform”) including but not limited to delivery of information and other services via the Site whether existing now or in the future that link to the terms (collectively the “Services”). We encourage you to read the Terms in full.

Privacy Policy

This Privacy Policy sets out how Rent Rabbit will use, manage and protect your personal information. We are committed to protecting your personal information.

Unless stated by you to the contrary, you acknowledge and consent to use or disclosure of your personal information including your name, address, email address and other information you provide to Rent Rabbit in circumstances that are:

Kinds of information we collect

Rent Rabbit may collect personal information from you including:

You warrant that you are authorised to provide Rent Rabbit with personal information (including the personal information of another person where you are an agent acting on behalf of that person), and warrant that we can use your information in accordance with this Privacy Policy.

How we collect personal information

We collect personal information from you in the following ways:

We may also obtain personal information about you from our service providers when we use their services to help us verify your identity. The service provider we currently use for this purpose is Stripe Integration.

Each time you use our Services, our server may collect some anonymous information, known as click-stream data, including:

Rent Rabbit may collect this information for statistical purposes to find out how the Services are used and navigated, including the number of hits, the frequency and duration of visits or popular session times. You permit Rent Rabbit to collect and use this information to evaluate and improve the performance of the Services.

Purposes for which we use your personal information

We may use your information for our reasonable business purposes and may store and process this information to better understand your needs and how improvements can be made to our services. Your information may be used for the following purposes:

Rent Rabbit may also use data that we collect for commercial purposes (e.g. to sell to third parties) however, if this occurs, that data will only be used on a de-identified basis (i.e. used in a manner which cannot identify you personally).

For any of the above purposes, Rent Rabbit may contact you by electronic or any other means.

People to whom we disclose personal information

Rent Rabbit may disclose your personal information to:

We will not disclose your personal information to anyone outside Australia or the Philippines (our development team is based in the Philippines).

If you include your personal information in a review that you submit, you (and not Rent Rabbit) will be considered to have disclosed that information to the public. You should not disclose personal information about others in a review that you submit or in any verification information or documentation that you provide unless you have permission from that person to do so and only where you comply with the Rent Rabbit Code of Conduct.

Accuracy, access and security

Rent Rabbit will take reasonable steps to ensure that your personal information that we collect is accurate, complete and up to date.

You can access and request correction of any personal information concerning you at any time. You may also request that Rent Rabbit delete your personal information at any time, although this may require that your Rent Rabbit account be deleted. Should you wish to access your personal information that we hold to view or edit that information, you can do this via the CONTACT US page on the Site.

Rent Rabbit will take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

Rent Rabbit has adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data shared on the Site.


If you believe your privacy has been compromised or if you feel that Rent Rabbit has breached the Australian privacy legislation, you are entitled to make a complaint. Complaints should be made to the following address: support@rentrabbit.com.au. We will deal with the matter within a reasonable time.

If we have not responded to you within a reasonable time, or you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns. You are also entitled to make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Using and disclosing your personal information for marketing purposes

Rent Rabbit may use your personal information to provide you with information about offers and promotions which may be of interest to you.

You have the right to request that your personal information not be used for further direct marketing in the future.

Cookies and other information stored on your computer

Cookies are essentially tokens of information, such as preferences and passwords that some web servers collect from you when you access them. The data is stored on your hard drive, not on the site’s server. Whenever you visit a “cookie” site, the server looks for its cookies on your hard drive and, if found, then reads the information it stored there.

By using our Services, you agree to Rent Rabbit placing cookies on your device, and permit us to access these cookies when you use the Services in the future.

If you want to avoid cookies, Rent Rabbit encourages you to set your browser to notify you when cookies are being set and allow you to reject them. Your system’s help files will explain this.


Rent Rabbit may change this privacy policy at any time, in whole or in part and in its sole discretion, without notice by publishing the amended version on our Site or the Rent Rabbit Platform. Any changes to this privacy will be effective when we publish the amended version on our Site, and by continuing using our Services you agree to any amendments to our privacy policy.